Customer support

How can we help?

Start with the fastest fix below. If it does not solve the problem, email our active support mailbox at support@optimaself.com with your browser and what happened. We aim to reply within two business days. Do not include journal text, health details, passwords, or encryption keys.

My record did not appear

Use the same browser profile and device. Private browsing, clearing site data, or a browser storage restriction can remove the working copy. If you exported a JSON backup, restore it from Settings.

I want to protect or move my data

Open Settings to export a readable JSON copy. Optional encrypted continuity stores an unreadable server copy. Connect it to a passwordless OptimaSelf account, then use the saved recovery phrase to restore on a new device.

I want my information deleted

Delete the local record or encrypted backup separately in Settings. To remove a verified account and its connected encrypted record, use Delete my account on the Account page. Certain transaction records may remain where tax, accounting, fraud, or dispute rules require them.

A practice feels unsafe or inappropriate

Stop the practice. Choose another route or close the app. OptimaSelf is for everyday wellbeing and planning, not emergencies or treatment. Talk with a qualified professional when symptoms or distress are severe, persistent, or disrupt daily life.

Urgent safety

If you may harm yourself or someone else, or cannot stay safe, call local emergency services now. In Canada or the United States, call or text 988. Elsewhere, use your country's crisis service.

Report a bug

Include the page name, the action you took, what you expected, what happened, device type, browser, and a screenshot with personal information removed.

Billing and access

Stripe shows the final price, recurring interval, taxes if applicable, and payment details before you authorize a purchase. Use Account to restore access or manage renewal. For a charge problem, email support from the purchase address and include the receipt number—but never card or bank details. Read the refund policy.

Accessibility

We want the product to work across keyboard, touch, small screens, zoom, and reduced-motion preferences. Read the Accessibility Statement or report a barrier to support.